In an exclusive interview with Truffa.net, Giovanni Fodera, Yggdrasil’s Regional Manager for Italy and South Africa, shares the company’s vision and strategy for Italian players on ADM-regulated platforms.
In Depth: Yggdrasil's Vision for Italy
When issues such as payout discrepancies or technical incidents arise, how are responsibilities coordinated between Yggdrasil, the studio partner and the operator?
At Yggdrasil, our priority is always to support operators and studios, and ensure issues are addressed quickly and transparently for players. We have established processes in place with both operators and partner studios to address technical or gameplay-related issues always in line with local regulatory requirements.
Splitz, Gigablox, MultiMAX and DoubleMAX add layers of complexity that make it difficult for players to manually verify outcomes. What in-game tools do you offer to make every win traceable and easy to understand?
Transparency and clarity are a big part of creating a great player experience. Even with more advanced mechanics like Splitz, Gigablox, MultiMAX and DoubleMAX, players should always be able to understand how outcomes are reached.
That’s why every Yggdrasil and partner studio game includes easy access to clear game rules, symbol explanations, payout information, and mechanic breakdowns — all written in straightforward language and fully localised for each regulated market where the games are available.
Where mechanics are more advanced, we also support player understanding through in-game information that makes outcomes easier to follow. With LightningLines™, for example, players can see the total number of ways to win on each spin. This helps ensure that even more complex mechanics remain accessible, easy to understand, and simple to track throughout the gameplay experience.
Your Game Engagement Mechanics encourage players to stay active and try more titles. Where do you draw the line between engagement and pushing towards excessive play?
As we see it, engagement should enhance the player experience — never encourage players to lose control of it.
Responsible Gaming is built into the way we design, develop, and deliver our games, helping ensure experiences remain balanced, appropriate, and intended exclusively for adult audiences. We follow recognised industry best practices and work closely with operators to support safer play throughout the entire player journey.
We also provide operators with responsible gaming functionality through our front-end game client, including tools designed to encourage healthy play habits and help players make informed choices while engaging with our content.