IT Service Delivery Manager

Yggdrasil is looking for an IT Service Delivery Manager to drive the IT Services department to ensure high quality IT services for customers and internal needs. You will cooperate with the most talented team in the industry to deliver and maintain IT environments and services which are essential to provide most sophisticated slot games in the industry.

Our delivery managers are responsible for any aspect of its vertical´s success. Staffing, planning, deliveries, quality levels, motivation, the right skills, the right attitude etc. He/she will represent, together with the vertical architect and PO, the products within the vertical.

Key skills

  • At least 4 years of experience working on similar position (manager of managers) with a clear product delivery responsibility
  • Essential experience in IT services including hardware and software environments, configuration, installations, optimisation, performance tracking and tuning, handling incidents, dealing with external service providers, IT Security
  • Proven great leadership skills and ability to create highly efficient cross competence teams
  • Experience in acting in regulated business environment and ensuring that legal restriction and market best practices are covered by internal procedures (change management, configuration management, incidents, security, audits)
  • Great communication and social skills
  • Well-structured and organised personality
  • Great ability to handle many on-going streams of information
  • Ability to work in a fast paced, constantly expanding environment
  • Many years of experience in delivering systems/software with a lot of dependencies
  • Experience in project management, release management and release coordination
  • Experience of working with Agile methodologies

Nice to have

  • Bachelor’s Degree in Computer Science
  • ITIL Intermediate or higher level
  • Experience of direct cooperation with Customers


  • Take responsibility for the success of the platform vertical
  • Present together with the Architect and Product Owner the whole platform product and all its features
  • Understand team’s technologies, backlogs and dependencies and make sure these are transparent so everyone see and understand the big picture
  • Set and communicate a direction for your vertical and follow-up the goals
  • Coordination with the other vertical managers and development teams
  • Close coordination with Product Owners and Architects is also key for success
  • Take an active part in the CTO management team ensuring that the CTO organisation is very efficient and performing on a very high level

Yggdrasil is a Games producer with a reputation for making the best games in the iGaming and online casino industry. After 2 years, we have an enviable track record of game releases and work with the biggest and best operator brands in the market. Driven by innovation, creativity and technology in a truly open and multinational culture, we are enjoying huge year on year growth as our products and our team evolve, making bigger and better products with every release. If you want to be part of a really innovative, technology-focused​ game production team working with the best technologies we can find, get in touch. You can reach us on