IT HelpDesk Engineer

As Yggdrasil Gaming continues to expand, we are looking for an experienced IT HelpDesk Engineer to manage our local IT activities such as hardware & software, maintenance of licenses etc.

You will have a stand-alone role but have the support of the entire IT Team located in other locations. You’ll form part of an international team and proactively help support our spectacular growth, innovation and desire for excellence by being the best game provider in the online casino industry. Yggdrasil is a global company so traveling may occur occasionally.

Key skills

  • Minimum of 2 years experience in the Information Technology field preferred
  • Working knowledge of workstations, laptops, office hardware, network and server technologies
  • Working knowledge of the following software applications: Active Directory, Microsoft Office 365, Microsoft Windows / MacOS / Linux distributions
  • Basic knowledge of VoIP Call Manager
  • Basic knowledge of Managed Switches and Routers
  • Modern networking infrastructure and networking protocols
  • Excellent written and verbal communication skills in English and Swedish
  • Automate everything approach

Nice to have

  • Experience with PXE
  • Basics of Powershell / Bash / Python
  • Experience writing and maintaining scripts
  • Prior experience with automation tools


  • Single point of contact for all IT queries
  • Installing and configuring software
  • Troubleshooting and fixing hardware failures
  • Managing and upgrading existing hardware ecosystems, ordering new ones
  • Procuring IT equipment and software licenses
  • Creating and maintaining relationships with third party suppliers and vendors
  • Basics of network administration
  • Tracking work in progress and recording issues and solutions for IT tickets / Incidents
  • Ability to speak technical terms in simple language
  • Creating, maintaining, following IT processes and procedures
  • Writing documentation for both IT staff and end users
  • Administering Microsoft Active Directory and Microsoft Office 365 suite of products
  • Maintaining local infrastructure operations
  • Maintaining and implementing new office security solutions

Yggdrasil is one of the fastest growing iGaming providers in the industry, if not the fastest. With a recent award as iGaming Software Supplier of the year under the belt, we are still hungry for more! The industry, operators and end-users, have an appetite for innovation as well as the proven methods and Yggdrasil is set out to provide both. We have set forth to continue to deliver top performing gaming experiences, based on the principles of hiring great people and giving them the freedom to create and execute with a pride and passion for the best products on the market. That’s why you don’t see much in the way on software requirements here. We figured you are talented and knowledgeable enough to know what works best for you, so let us know and we’ll sort it, then stitch everything together at the end of the process with some great Technical Artists - just a little insight into how we get things done here!